Taco Bell, Chattanooga, TN: Really?

On December 30th I had to drive from Scottsboro, AL to Chattanooga, TN for end of year doctor's appointments.  I worked all morning and as usual was in a rush to head out the door to Chattanooga, so I planned to grab lunch on the road.  It's an hour-and-a-half drive to Chattanooga and I wasn't in any hurry to eat.  After a time change from Central to Eastern time zone an hour into my drive, I decided to pull off at a Taco Bell.  (And, yes, I have been eating entirely too much fast food!)

Taco Bell #029051

I went through the drive through at the Taco Bell #029051 at 3715 Modern Industries Parkway in Chattanooga, next to an industrial park with lots of offices and warehouses.  It was 2:34 according to my receipt.  I ordered a Chicken Cantina Bowl, which has been a good choice at my local Taco Bell in Scottsboro in the past.  When I opened the lid, I realized that it wasn't a good choice at this location.  The romaine lettuce in the Cantina Bowl was old, in various shades of red and brown, and where it had been cut along the spine, the inside of the spine was dry and hollow.  Nummy . . . that was really appetizing.

I picked around and finally decided to just remove all the lettuce.

I had ordered a small cup of ice to add to the iced tea that I brought from home, which made a perfect container for the lettuce -- it filled half the cup.  Yuck.  I picked around and ate a few bites of the rice, beans and corn, then decided to call it done.

Instead of taking the half-eaten Cantina Bowl and cup of rotting lettuce to the counter and asking for my money back, I just tossed that $5.23 in the trash and kept going on my way.  This isn't what I recommend.  We all need to take the time to stand up and let the business manager know -- and see -- the quality of their product.

I did take the quality survey advertised on my receipt and told Taco Bell about my experience.  To date, I haven't heard anything from them.  That's not a good sign. I expected more but, as usual, received less than I had hoped.



Taco Bell #029051
3715 Modern Industries Parkway, Chattanooga, TN

Joy Reports Rating: Really?