Since I'm 40 minutes away from the closest big city where I can do some real shopping, my routine shopping is done at a handful of local shops or at Wal-Mart. The electronic accessories were pretty picked over at Wal-Mart right after Christmas and I couldn't find anything for my new tablet. I was out of luck. I stopped at Staples and a Verizon store and still nothing, which led me to the Samsung website to shop for a new cover online.
My husband and I were in the car driving to Home Depot about 20 minutes away, so I jumped on my tablet and went to the Samsung website where I found the cover and placed my order. I chose not to click the box "allowing Samsung to keep me informed via email about new products" and proceeded to finalize my order but I got an "Invalid Credit Card" error. I re-entered the number and got the error again. My husband told me this had happened to him on another site before and he suggested I use another card. Same problem again. Something told me to check the box allowing Samsung to keep me informed . . . and guess what? My order went right through! We had just arrived at Home Depot, which means it took me 20 minutes to place an order that should have been a quick and simple process.
Since they had what I needed and their website was easy to shop, I'll give them the benefit of doubt that the check box may be glitching. But, be forewarned if you head to http://www.samsung.com to shop, the pricing on their website is laid out in such a way that their "Savings" is easily misinterpreted as the Sale Price instead, which made me question the price and have to return to the product page when trying to checkout. Sadly, I'm certain that was intentional.
If the check box is not a glitch and is instead a black-hat practice, it's shameful because worse than bad customer service is intentional deceit.
Final Word: Beware
